CUSTOMER SATISFACTION SURVEY

Once again, we seek for your cooperation and support in our efforts to further improve our products and services to you, through your participation in this “Customer Satisfactory Survey.” To ensure that your rating on MVC's performance is in accordance with commonly defined performance factors, we are clearly defining and putting parameters to these performance factors for easy interpretation, as follows:
  • 1 - Very Satisfied
  • 2 - Satisfied
  • 3 - Dissatisfied
  • 4 - Very Dissatisfied
  • 5 - No Answer
Customers who are included in the survey are also encouraged to express specific comments on any aspect of MVC´s role as supplier. These comments will be considered in the company's commitment to continuously search for improvements.

Personal info

Name:
Company Name:
Phone Number:
Email Address:


OVER ALL SATISFACTION

1. Over all, how satisfied are you with the services that you have receive from Mabuhay Vinyl Corporation?
  • Very Satisfied
  • Satisfied
  • Dissatisfied
  • Very Dissatisfied

2. What is your reason for this rating?

ORDERING

3. How do you usually place your order/s?
  • Via Telephone to sales office.
  • Via Salesman by cellphone.
  • Via Salesman on face to face basis.
  • Via e-mail / text.


4. How would you rate our system of taking your orders?

4.1 Ordering via Telephone

  VS S D VD NA
Over all satisfaction
Ease in contacting the number/s
Waiting time for call to be answered
Waiting time to finish your transaction
Quality of information given
Courtesy of person talking the cells

4.2 Ordering from the Salesman on face to face basis.


  VS S D VD NA
Over all satisfaction
Courtesy
Professionalism
Quick response (when demanded)
Faithfulness in meeting agreed delivery schedules


DELIVERY

5. How would you rate our delivery service?

  VS S D VD NA
Over all satisfaction
Appearance of delivery vehicle
Appearance of driver and helper in uniform Yes or NO
Safety equipment on board, use of PPE
Unloading of products/s being delivered
Accuracy of the quantity of product/s
Completeness and orderliness of documents
Courtesy of delivery personel

Additional Comment

PRODUCT QUALITY

6. Were the products delivered within the required specification?
  • YES
  • NO
7. If your answer to # 6 is NO, what /was where the unusual characteristics exhibited by the product not normally experienced with this products?

TECHNICAL AND AFTER SALES SERVICE

8. After we have delivered the products to you, did the salesman call you within a week from delivery to inquire if the delivery was in order or if there were problems?
  • YES
  • NO
9. How often does your salesman or technical representative visit your company?
  • Once a month
  • Once in every quarter
  • Twice in every quarter
  • Once every six months
  • Never
10. Within the last quarter, did you request for technical support from our salesman or technical representative?
  • YES
  • NO
11. If YES, who attended to your request?
Was it promptly addressed?
  • YES
  • NO
12. Was the technical problems properly addressed?
  • YES
  • NO
13. If YES, how long did it take our personnel to resolve the problem?
  • Within 1 day
  • 2-3 days
  • 1 week
  • more than 1 week
  • 1 month
14. How satisfied are you with the solution given to your problem?
  • Very Satisfied
  • Satisfied
  • Dissatisfied
  • Very Dissatisfied
  • Not Applicable
15. Do you see MVC as a source of technical support anytime and anywhere?
  • YES
  • NO

COLLECTION SERVICE

16. How satisfied are you with our COLLECTION SERVICE in terms of the following:

  VS S D VD NA
Over all satisfaction
Accuracy of account information
Completeness of documentation
Timelines of delivery of documents

17. How satisfied are you with our Collectors in terms of the following:


  VS S D VD NA
Overall satisfaction
Courtesy

Disposition

Professionalism

18. Other comments/ suggestions: